REFUND POLICY
No Refunds or Exchanges
In Store Purchases
We do not accept returns or exchanges.
If you receive a defective item, please contact us at 905-458-6808 or info@pujahut.com with:
Your order number
Details of the defect
A photo of the defective item (optional but recommended)
Once we receive this information, we will review it and notify you by email within a reasonable time. If approved, you will receive a store credit for the original purchase amount (excluding shipping). Store credits do not expire.
All decisions are made at our discretion, and we cannot guarantee that a store credit will be issued.
Online Orders
Once an order has been fulfilled and shipped, we are unable to process refunds, cancellations, or changes. After dispatch, the shipment is in the care of the carrier, and India Sajawat & Puja Hut is not responsible for delays, lost, or stolen packages. Refunds will not be issued for orders that have already been processed or shipped, including instances where the customer changes their mind after fulfillment. If your order has not yet been fulfilled or shipped and you would like to request a cancellation or refund, please email us at info@pujahut.com with your order number and request details. Eligible refunds are processed and handled securely through the Shopify payment system.
